Shipping policy

SHIPPING POLICY

Thank you for shopping with Pawse! We want to make sure you know exactly what to expect when you place an order.

Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times
Estimated delivery times after your order has been processed:
- United Kingdom: 7-14 business days
- Europe: 10-18 business days
- Rest of World: 12-21 business days

Please note that these are estimates and delivery times may vary depending on your location and local postal services.

Free Shipping
We offer free shipping on all subscription orders. One-time purchases may be subject to shipping fees calculated at checkout.

Order Tracking
Once your order has shipped, you will receive an email with tracking information so you can follow your package every step of the way.

Customs and Import Duties
For international orders, please note that customs fees, import duties, and taxes may apply. These charges are the responsibility of the customer and are determined by your local customs authority.

Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at support@pawse.com and we will do our best to help locate your order or arrange a replacement.

Questions?
If you have any questions about shipping, feel free to reach out to us at support@pawse.com.